Insurance Adjusters are considered Essential Workers

COVID-19 Field Staff Travel Memo [PDF]

CISA Identification of Essential Critical Infrastructure Workers During COVID 19 Response [PDF]



COVID-19 (Coronovirus) – Continued Claims Handling Protocol

CCMS & Associates was designed to operate strategically in any inevitable catastrophe situation regardless of basis.

Technology and digital solutions are already in place for our Field Adjuster inspections, without placing any additional burden to our client partners.

We are here to help! Our Desk Adjusting services can support overflow claim handling and assist you in avoiding disruptions for continuity of customer service.

CCMS & Associates is committed and prepared to provide the continuation of our services to our Clients and Associates during the global response to the COVID-19 virus. We look forward to continuing our services to you, our client partners, and your policyholders while ensuring well-being for all that are involved in the claim process.


Field Adjuster Inspections

CCMS & Associates is dedicated to the safety and well-being of everyone they connect with. We understand that policyholders may be on high alert recently, and since the claim investigation process is truly a personal experience for the policyholder – we continue to strive to make their experience as stress-free as possible.


Digital claims investigation experience is a tool we offer to assist our field adjusters and policyholders to communicate and inspect the loss without the adjuster having to enter the insured’s home.

Our Field Adjusting professionals and associates have been trained on multiple ways to assist in this time. We continue to offer services that include full inspections with protections in place to ensure that our associates and the policyholders are not in harm’s way. Our field adjusters can communicate and interact with the insured on multiple smartphone applications to ensure we are fully identifying the issues at hand.


Desk Adjuster Resource

Our Desk Adjuster Resources continue to be a major part of our assistance to client partners. We can help our client partners avoid disruption through the use of our remote claim examination services.