Cassandra Gallegos, AIC

Chief Executive Officer/ President

Cassandra Hand-Gallegos has served the insurance claim industry since 1989. She currently serves as CEO/President and Chief Claims Officer of CCMS & Associates, in which she founded. Throughout her career, she has directly handled and managed all aspects of the claim process. Her expertise and skills in claim operations and management has assisted carriers, independent adjusters and third-party administrations in continually delivering high customer service ratings.

Cassandra’s years of experience as a carrier executive, independent adjusting firm director, and entrepreneur, together with her unique vision of carrier focused claims management has driven the growth of CCMS & Associates. Her knowledge and experience have been shared in speaking engagements at: PLRB, ACE, FACAP, Connected Claims, NACA, and the Florida Property Fraud Task Force. In addition, Cassandra is an approved CE provider in the states of: FL, LA, AL, GA, OK, and TX.

She has a focus on Statutory Regulations and Ethics.

Cassandra’s has experience as a claim executive specialist in loss management, risk management, operations, executive analysis, and strategic solutions deliver measurable results to start-ups, and growth organizations requiring a firm that is more like a partner by design.

Cassandra attended University of South Florida and obtained her Associate in Claims designation from the Chartered Property Casualty Underwriter Society. She has served as Chairwoman for the Claim Committee for Florida Property & Casualty Fraud Task Force and is a staunch advocate of the property and casualty insurance industry.

Cassandra Gallegos, AIC Chief Executive Officer/ President

Hernando Gallegos, CFE

Chief Operations Officer

Since joining the property and casualty insurance industry in January 2008, Hernando Gallegos has cultivated experience in the Agency, Claims and SIU sectors of the industry. He currently serves as the Chief Operations Officer of CCMS & Associates.

As one of the founders of CCMS & Associates, Hernando’s valuable experiences in Commercial Aviation Damage Assessment, Equipment Breakdown, Hull, and Residential & Commercial Construction, as well as Information Technology makes him an integral part of the company’s rapid success.

Hernando attended Wentworth School of Technology and Atlanta Area Technical. Hernando holds multi-state claim adjusting licenses, Florida Private Investigator license (PI), Certified Fraud Examiner (CFE) designation, holds a certification in Information Technology Infrastructure Library (ITIL), and is an FAA designated Airframe and Powerplant licensed Airman (A&P).

Hernando is fluent in both English and Spanish.

Hernando Gallegos, CFE Chief Operations Officer

Shane Boggs

Director of Claims

Under the tutelage of his father, Shane began his insurance career handling property insurance field claims in 2003.   Shane’s display of exceptional customer service and knowledge gained recognition to where he was hired by a global insurance carrier.  During his tenure, he held various commercial line positions from desk adjuster, regional field specialist, to team manager/trainer.

Shane’s desire for professional growth and to diversify his industry knowledge led him to transition to a Project Director role for a National Restoration Contractor.  Through this role, Shane gained experience in water mitigation, environmental, and reconstruction including a multi-million dollar multifamily rebuild.  Shane has extensive knowledge and training in environmental and water mitigation contractor processes and regulations.

Shane is a six-year military veteran and a graduate of the prestigious Army Primary Leadership Development Course.  His certifications include Vale National Property Adjusters, HAAG Certified Inspector Residential/Commercial, and numerous IICRC courses.

Alex Gallegos, Digital Transformation Leader

Alex Gallegos

Director of Training and Development

Joining the claim industry in 2012, Alex brings a digital approach to CCMS & Associates’ claim investigation. Alex utilizes an analytics-first data strategy driving transformation of claim services. Alex has deep experience in legal handling of subrogation claims handling, working directly with a notable defense law firm in the past. His Claim Management experience includes daily residential and commercial oversight and development of new claim response programs.

Alex holds multi-state Claims Adjuster licenses, holds an Artificial Intelligence Implementation for Business Strategy designation from MIT- Sloan School of Management, and is presently a CPCU candidate.

Alex attended DeVry University focusing on Simulation and Game Programming. Earning multiple Dean’s List recognition honors in his academic career. He currently leads CCMS & Associates digital transformation team and data analytics program(s).

Alex Gallegos, Digital Transformation Leader

Briana Gale

Quality Assurance Manager

Briana began her instructional career as a teacher for the Broward County school system. She holds a degree in Education from Florida Atlantic University and holds a certificate in Teaching. Her insurance career began in 2017 working as an independent field adjuster cutting her teeth during Hurricane Irma and Michael in Florida.

Her empathy and experience opened her eyes to what we really do as Insurance Adjusters and how we assist people through the claims process on a personal level. After working both sides of the field and desk, her talents were utilized at CCMS & Associates sharing her knowledge and learning new techniques. Briana rose quickly and was promoted to Field Claims Supervisor where she began her supervisory career.

Briana has held ascending levels of responsibility within CCMS & Associates most recently as Corporate Trainer where she was then promoted to Quality Assurance Manager. Her love of training and teaching claims handling builds betterment with our independent contractors, and excellence in final production.

Briana has a passion for order within her department and lis a life long learner. She is multi-state licensed, Xacware certified, and is currently seeking her CPCU.

Alex Gallegos, Digital Transformation Leader

Jay Knight Guasco

Director of Business Development

Originally from Canada, Jay moved to the United States after living in Hong Kong and Australia, where she transitioned from corporate training to engage in the insurance industry. In addition to sales, marketing and business development, her background also encompasses extensive experience that includes account management, sales leadership, contract negotiation, social media marketing, brand development. Her ability to leverage her experience with exceptional strategic planning, communication, and cross-functional collaboration skills, will allow her to make significant contributions and sustainable growth for CCMS & Associates.

Alex Gallegos, Digital Transformation Leader

Alphonse Provo

Field Claims Leader

A 25-year veteran of the property claims industry, Alphonse has experience as an IA firm principal in his own company, to Vice President of field operations for independent firm(s). In addition, he has over 10 years in the property carrier vertical performing various functions as he increased his responsibilities. His wide knowledge base adds more depth to CCMS & Associates capabilities.

Alphonse’s knowledge of goals and strategies, along with his business relationships, ensure a trusted bond with existing or potential clients needing proactive claims response and management.

Alphonse earned his BS from Prairie View A&M University and has been honored with multiple awards and recognitions in the industry throughout his career.

Alex Gallegos, Digital Transformation Leader

Kyle Morris

Catastrophe Manager

Kyle boasts over 15 years in the property claims vertical primarily in Florida. He began his career as a restoration expert handling property damage in 2004 and quickly moved to Field Adjuster, and eventually to Claims Team Lead and Claims Manager for a Florida based regional property carrier.

Kyles no nonsense approach to problem solving disputes or coverage, lend to productive results from programs placed under his guidance. His experience in fast paced environments helps CCMS & Associates proactively respond accurately and definitively to any issue or process adjustment.

Being a native to Florida and residing in Tallahassee, Kyle enjoys the great outdoors, spending time with his family, good music, and gardening.

Alex Gallegos, Digital Transformation Leader