Cassandra Gallegos, AIC
Chief Executive Officer/ President
Cassandra Hand-Gallegos has served the insurance claim industry since 1989. She currently serves as CEO/President and Chief Claims Officer of CCMS & Associates, in which she founded. Throughout her career, she has directly handled and managed all aspects of the claim process. Her expertise and skills in claim operations and management has assisted carriers, independent adjusters and third-party administrations in continually delivering high customer service ratings.
Cassandra’s experience as a Claim Executive specialist in loss management, risk management, operations, executive analysis and strategic solutions deliver results to start-up and growth organizations. Cassandra’s years of experience as a carrier C-Suite Executive, IA Firm Director, and Entrepreneur, together with her unique vision of claims management will be shaping this industry for years to come.
Cassandra obtained her Associate in Claims designation from the Chartered Property Casualty Underwriter Society in 2001. She is an advocate of the property and casualty insurance industry and has served as Chairman for the Claim Committee for Florida Property & Casualty Fraud Task Force. She is a licensed adjuster and Continuing Education Provider approved by the State of Florida and Texas.
Hernando Gallegos, CFE
Chief Operations Officer
Since joining the property and casualty insurance industry in January 2008, Hernando Gallegos has cultivated experience in the Agency, Claims and SIU sectors of the industry. He currently serves as the Chief Operations Officer of CCMS & Associates.
As one of the founders of CCMS & Associates, Hernando’s valuable experiences in Commercial Aviation Damage Assessment, Equipment Breakdown, Hull and Residential & Commercial Construction, as well as Information Technology makes him an integral part of the company’s rapid success. Hernando holds multi-state claim adjusting licenses, Florida Private Investigator license, Certified Fraud Examiner (CFE) designation and Information Technology Infrastructure Library (ITIL) certification.
Hernando is fluent in both English and Spanish.
Director of Claims
Beginning his insurance career in 1993, Bill has worked on both the TPA and carrier side, gaining extensive experience in commercial and residential property large loss, fire investigation, complex and catastrophe claims. Bill’s prior experience in risk management and quality control supports the basis of excellence seen throughout our claim staff.
Since joining CCMS & Associates, Bill has been promoted to Director of Claims where his vast claims know-how, in conjunction with his desk and field experience, makes him a valuable leader and mentor to the entire CCMS team. Bill’s expansive CAT management experience throughout North America drives CCMS’ catastrophe team efficiencies.
Bill graduated from Penn State University with a Bachelor of Science Degree in Physics. He previously held a Fire and Explosion Investigator (CFEI) certification.
Director of Litigation and Liability
Sara began her insurance career in 2004, working for an auto carrier as a field adjuster and was later promoted to claims manager. Interested in expanding her claims knowledge, she joined a residential property carrier where she held various positions in SIU and Litigation and held the position as Claims Director. Through these roles, Sara gained firsthand experience in detailed claims investigations, alternative methods of dispute resolution, and in-depth litigation strategies. She has extensive deposition experience and has assisted throughout the trial conclusion of multiple trials.
Sara graduated from Florida State University with a Bachelor of Science Degree in Business Administration. She has presented at the Florida Insurance Fraud Education Committee Conference and is a Continuing Education Provider approved by the State of Florida.
Director of Resource Management
For over 15 years Brock has managed technology and led workflow improvements in the delivery of claims services to insurance carriers. His specialized focus on finding the right talent to fill needed “boots on the ground” brings CCMS & Associates the best-in-class desk and field adjusters’ resources. His team leading abilities continue to carry the CCMS & Associates vision to our associates by providing key support and training to exceed the goals we set forth. Brock also supports continued learning and skills-based training programs for our team.
Brock graduated from Wake Technical Community College, with a focus on Computer Information Technology.
Digital Transformation Leader
Joining the claim industry in 2012, Alex brings a digital approach to CCMS & Associates’ claim investigation. Alex utilizes an analytics-first data strategy driving transformation of claim services. Alex has deep experience in legal handling of subrogation claims handling, working directly with a notable defense law firm in the past. His Claim Management experience includes daily residential and commercial oversight and development of new claim response programs.
Alex attended DeVry University studying Simulation and Game Programming. He currently holds an Artificial Intelligence Implementation for Business Strategy designation from MIT- Sloan School of Management. He heads CCMS’ digital transformation team and data analytics programs.