Cassandra Gallegos, AIC

Chief Executive Officer/ President

Cassandra Hand-Gallegos has served the insurance claim industry since 1989. She currently serves as CEO/President and Chief Claims Officer of CCMS & Associates, in which she founded. Throughout her career, she has directly handled and managed all aspects of the claim process. Her expertise and skills in claim operations and management has assisted carriers, independent adjusters and third-party administrations in continually delivering high customer service ratings.

Cassandra’s years of experience as a carrier executive, independent adjusting firm director, and entrepreneur, together with her unique vision of carrier focused claims management has driven the growth of CCMS & Associates. Her knowledge and experience have been shared in speaking engagements at: PLRB, ACE, FACAP, Connected Claims, NACA, and the Florida Property Fraud Task Force. In addition, Cassandra is an approved CE provider in the states of: FL, LA, AL, GA, OK, and TX.

She has a focus on Statutory Regulations and Ethics.

Cassandra’s has experience as a claim executive specialist in loss management, risk management, operations, executive analysis, and strategic solutions deliver measurable results to start-ups, and growth organizations requiring a firm that is more like a partner by design.

Cassandra attended University of South Florida and obtained her Associate in Claims designation from the Chartered Property Casualty Underwriter Society. She has served as Chairwoman for the Claim Committee for Florida Property & Casualty Fraud Task Force and is a staunch advocate of the property and casualty insurance industry.

Cassandra Gallegos, AIC Chief Executive Officer/ President

Hernando Gallegos, CFE

Chief Operations Officer

Since joining the property and casualty insurance industry in January 2008, Hernando Gallegos has cultivated experience in the Agency, Claims and SIU sectors of the industry. He currently serves as the Chief Operations Officer of CCMS & Associates.

As one of the founders of CCMS & Associates, Hernando’s valuable experiences in Commercial Aviation Damage Assessment, Equipment Breakdown, Hull, and Residential & Commercial Construction, as well as Information Technology makes him an integral part of the company’s rapid success.

Hernando attended Wentworth School of Technology and Atlanta Area Technical. Hernando holds multi-state claim adjusting licenses, Florida Private Investigator license (PI), Certified Fraud Examiner (CFE) designation, holds a certification in Information Technology Infrastructure Library (ITIL), and is an FAA designated Airframe and Powerplant licensed Airman (A&P).

Hernando is fluent in both English and Spanish.

Hernando Gallegos, CFE Chief Operations Officer

Sara Russoniello

Director of Litigation and Liability

Sara began her insurance career in 2004, working for an auto carrier as a field adjuster and was later promoted to claims manager. Interested in expanding her claims knowledge, she joined a residential property carrier where she held various positions in SIU and Litigation and held the position as Claims Director. Through these roles, Sara gained firsthand experience in detailed claims investigations, alternative methods of dispute resolution, and in-depth litigation strategies. She has extensive deposition experience and has assisted throughout the trial conclusion of multiple trials.

Sara graduated from Florida State University with a Bachelor of Science Degree in Business Administration. She has presented at the Florida Insurance Fraud Education Committee Conference and is a Continuing Education Provider approved by the State of Florida.

Alex Gallegos, Digital Transformation Leader

Brock Bagley

Director of Resource Management

For over 15 years Brock has managed technology and led workflow improvements in the delivery of claims services as Director of Operations in his former role. His operations knowledgebase and specialized focus on finding the right talent, is integral to filling the needed “boots on the ground” presence. Brock and his team bring CCMS & Associates the best-in-class desk and field adjusters’ resources available in all 50 states.

Brock’s previous experience as a Catastrophe Response Team Manger included management and response to events, to include onboarding CAT adjusters, reviewing and assigning CAT claims, quality control, and the direct contact for clients and adjusters.

His team leading abilities continue to carry the CCMS & Associates vision to our associates by supplying key support and training to exceed the goals we set forth. Brock leads the design and concept of continuous improvement by implementing continuous learning and skills-based training programs for our team members.

Brock graduated from Wake Technical College, majoring in Applied Sciences and Computer Information Technology. He holds multiple IT certifications and is a licensed adjuster in multiple states.

Alex Gallegos, Digital Transformation Leader

Kristy Hauger

Director of Business Development

Kristy’s diversified 17 years of experience in the insurance industry brings technical expertise to developing client programs to exceed expectations. Her extensive claims service sector knowledge includes creating solutions for carriers, underwriters, brokers, agents, law firms and the Lloyds market. She creates effective strategies and tactics to meet market demands while cultivating strong, long-term relationships as well as prospective new business relationships.

Kristy has been honored as a Platinum award recipient from an international firm for her ability to bring trust and confidence amongst her clients. Her talents include truly listening, and understanding, how different factors can affect a client’s business, and providing the client with the right solutions.

Her claim service knowledge encompasses property, casualty, construction & engineering, marine, heavy equipment, commercial auto, cyber, agriculture, natural resources, and fine jewelry and art.

Kristy attended Kennesaw State University and began her career in construction consulting prior to developing her talents in the independent claims adjusting field.

Alex Gallegos, Digital Transformation Leader

Shane Boggs

Assistant Director of Claims

Under the tutelage of his father, Shane began his insurance career handling property insurance field claims in 2003.   Shane’s display of exceptional customer service and knowledge gained recognition to where he was hired by a global insurance carrier.  During his tenure, he held various commercial line positions from desk adjuster, regional field specialist, to team manager/trainer.

Shane’s desire for professional growth and to diversify his industry knowledge led him to transition to a Project Director role for a National Restoration Contractor.  Through this role, Shane gained experience in water mitigation, environmental, and reconstruction including a multi-million dollar multifamily rebuild.  Shane has extensive knowledge and training in environmental and water mitigation contractor processes and regulations.

Shane is a six-year military veteran and a graduate of the prestigious Army Primary Leadership Development Course.  His certifications include Vale National Property Adjusters, HAAG Certified Inspector Residential/Commercial, and numerous IICRC courses.

Alex Gallegos, Digital Transformation Leader

Alex Gallegos

Digital Transformation Leader

Joining the claim industry in 2012, Alex brings a digital approach to CCMS & Associates’ claim investigation. Alex utilizes an analytics-first data strategy driving transformation of claim services. Alex has deep experience in legal handling of subrogation claims handling, working directly with a notable defense law firm in the past. His Claim Management experience includes daily residential and commercial oversight and development of new claim response programs.

Alex holds multi-state Claims Adjuster licenses, holds an Artificial Intelligence Implementation for Business Strategy designation from MIT- Sloan School of Management, and is presently a CPCU candidate.

Alex attended DeVry University focusing on Simulation and Game Programming. Earning multiple Dean’s List recognition honors in his academic career. He currently leads CCMS & Associates digital transformation team and data analytics program(s).

Alex Gallegos, Digital Transformation Leader

Briana Gale

Corporate Trainer

Briana began her instructional career as a teacher for the Broward County school system. She holds a degree in Education from Florida Atlantic University and holds a certificate in Teaching. Her insurance career began in 2017 working as an independent field adjuster cutting her teeth during Hurricane Irma and Michael in Florida.

Her empathy and experience opened her eyes to what we really do as Insurance Adjusters and how we assist people through the claims process on a personal level. After working both sides of the field and desk, her talents were utilized at CCMS & Associates sharing her knowledge and learning new techniques. Briana rose quickly and was promoted to Field Claims Supervisor where she began her supervisory career.

Briana has been most recently promoted to Corporate Trainer at CCMS & Associates, where her love of teaching and claims handling knowledge coincides to provide experienced continued education and personalized one-on-one training to our field and desk adjusters.

Briana has a passion for teaching & learning and is a multi-state licensed Adjuster is Xact certified and is currently working toward her CPCU.

Alex Gallegos, Digital Transformation Leader