Cassandra Gallegos, AIC
Chief Executive Officer/ Chief Claims Officer/ President
Cassandra Hand-Gallegos has served the insurance claim industry since 1989. She currently serves as CEO/President and Chief Claims Officer of CCMS & Associates, in which she founded. Throughout her career, she has directly handled and managed all aspects of the claim process. Her expertise and skills in claim operations and management has assisted carriers, independent adjusters and third-party administrations in continually delivering high customer service ratings.
Cassandra’s years of experience as a carrier executive, independent adjusting firm director, and entrepreneur, together with her unique vision of carrier focused claims management has driven the growth of CCMS & Associates. Her knowledge and experience have been shared in speaking engagements at: PLRB, ACE, FACAP, Connected Claims, NACA, and the Florida Property Fraud Task Force. In addition, Cassandra is an approved CE provider in the states of: FL, LA, AL, GA, OK, and TX.
She has a focus on Statutory Regulations and Ethics.
Cassandra’s has experience as a claim executive specialist in loss management, risk management, operations, executive analysis, technology development/implementation, and strategic solutions deliver measurable results to start-ups, and growth organizations requiring a firm that is more like a partner by design.
Cassandra attended University of South Florida and obtained her Associate in Claims designation from the Chartered Property Casualty Underwriter Society. She has served as Chairwoman for the Claim Committee for Florida Property & Casualty Fraud Task Force and is a staunch advocate of the property and casualty insurance industry.
Hernando Gallegos, CFE
Chief Operations Officer
Since joining the property and casualty insurance industry in January 2008 as a licensed 2-20 agent, Hernando Gallegos has cultivated experience in the Agency, Claims and SIU sectors of the industry. He currently serves as the Chief Operations Officer of CCMS & Associates.
As one of the founders of CCMS & Associates, Hernando’s valuable experiences in Commercial Aviation Damage Assessment, Equipment Breakdown, Hull, and Residential & Commercial Construction, as well as Information Technology makes him an integral part of the company’s rapid success.
Hernando attended Wentworth School of Technology and Atlanta Area Technical. Hernando holds multi-state claim adjusting licenses, Florida Private Investigator license (PI), Certified Fraud Examiner (CFE) designation, holds a certification in Information Technology Infrastructure Library (ITIL), and is an FAA designated Airframe and Powerplant licensed Airman (A&P).
Hernando is fluent in both English and Spanish.
Senior Director of Claims
Under the tutelage of his father, Shane began his insurance career handling property insurance field claims in 2003. Shane’s display of exceptional customer service and knowledge gained recognition to where he was hired by a global insurance carrier. During his tenure, he held various commercial line positions from desk adjuster, regional field specialist, to team manager/trainer.
Shane’s desire for professional growth and to diversify his industry knowledge led him to transition to a Project Director role for a National Restoration Contractor. Through this role, Shane gained experience in water mitigation, environmental, and reconstruction including a multi-million dollar multifamily rebuild. Shane has extensive knowledge and training in environmental and water mitigation contractor processes and regulations.
Shane is a six-year military veteran and a graduate of the prestigious Army Primary Leadership Development Course. His certifications include Vale National Property Adjusters, HAAG Certified Inspector Residential/Commercial, and numerous IICRC courses.
Director of IoT
Joining the claim industry in 2012, Alex brings a digital approach to CCMS & Associates’ claim investigation. Alex utilizes an analytics-first data strategy driving transformation of claim services. Understanding quality data is paramount in any claims investigation, Alex works towards clean and actionable information from all sources. In addition, Alex has deep experience in legal handling of subrogation claims handling, working directly with a notable defense law firm in the past. His Claim Management experience includes daily residential and commercial oversight and development of new claim response programs and tools.
Alex holds multi-state Claims Adjuster licenses, holds an Artificial Intelligence Implementation for Business Strategy designation from MIT- Sloan School of Management, and is presently a CPCU candidate.
Alex attended DeVry University focusing on Simulation and Game Programming. Earning multiple Dean’s List recognition honors in his academic career. He currently leads CCMS & Associates digital transformation team.
Jay Knight Guasco
Director of Business Development
Originally from Canada, Jay moved to the United States after living in Hong Kong and Australia, where she transitioned from corporate training to engage in the insurance industry. In addition to sales, marketing and business development, her background also encompasses extensive experience that includes account management, sales leadership, contract negotiation, social media marketing,
Her ability to leverage her experience with exceptional strategic planning, communication, and cross-functional collaboration skills, will allow her to make significant contributions and sustainable growth for CCMS & Associates.
Mary McDaniel Cabral
Director of Claims TPA Services
Mary began her insurance career 17 years ago, as a customer service representative in 2006 prior to obtaining her insurance adjuster’s license. During that time, she discovered her love of finding resolutions to any intricate issues in a claim file and problems that plague the claims process. In 2008, she obtained her adjuster’s license and began handling claims both at the field and desk level including sinkhole remediation and complex represented claims. She later served as an SIU representative completing detailed investigations, in-person recorded statements, and determining if the claim was given the review required to make a determination for disposition.
In 2018 Mary joined CCMS & Associates and began evaluations for claims with complex issues. During her 2nd year of service, her inherent claims skills and talents in leadership led her to a promotion to Claims Manager. Acquiring skills from multiple carriers and multiple projects including several catastrophes, she discovered her management style and has now excelled to Senior Claim Management and most recently to Director of Claims TPA services.
Mary has a passion for helping others both in her personal and professional life. She is multi-state licensed and is currently pursuing her CPCU.