Cassandra Gallegos, AIC
Chief Executive Officer/ President

Cassandra Hand-Gallegos has served the insurance claim industry since 1989.  She currently serves as CEO/President and Chief Claims Officer of CCMS & Associates, in which she founded. Throughout her career, she has directly handled and managed all aspects of the claim process. Her expertise and skills in claim operations and management has assisted carriers, independent adjusters and third-party administrations in continually delivering high customer service ratings.

Cassandra’s experience as a Claim Executive specialist in loss management, risk management, operations, executive analysis and strategic solutions deliver results to start-up and growth organizations. Cassandra’s years of experience as a carrier C-Suite Executive, IA Firm Director, and Entrepreneur, together with her unique vision of claims management will be shaping this industry for years to come.

Cassandra obtained her Associate in Claims designation from the Chartered Property Casualty Underwriter Society in 2001. She is an advocate of the property and casualty insurance industry and has served as Chairman for the Claim Committee for Florida Property & Casualty Fraud Task Force.  She is a licensed adjuster and Continuing Education Provider approved by the State of Florida and Texas.

Hernando Gallegos, CFE
Chief Operations Officer

Since joining the property and casualty insurance industry in January 2008, Hernando Gallegos has cultivated experience in the Agency, Claims and SIU sectors of the industry. He currently serves as the Chief Operations Officer of CCMS & Associates.

As one of the founders of CCMS & Associates, Hernando’s valuable experiences in Commercial Aviation Damage Assessment, Equipment Breakdown, Hull and Residential & Commercial Construction, as well as Information Technology makes him an integral part of the company’s rapid success. Hernando holds multi-state claim adjusting licenses, Florida Private Investigator license, Certified Fraud Examiner (CFE) designation and Information Technology Infrastructure Library (ITIL) certification.

Hernando is fluent in both English and Spanish.

Bill Hallinan
Director of Claims

Beginning his insurance career in 1993, Bill has worked on both the TPA and carrier side, gaining extensive experience in commercial and residential property large loss, fire investigation, complex and catastrophe claims. Bill’s prior experience in risk management and quality control supports the basis of excellence seen throughout our claim staff.

Since joining CCMS & Associates, Bill has been promoted to Director of Claims where his vast claims know-how, in conjunction with his desk and field experience, makes him a valuable leader and mentor to the entire CCMS team. Bill’s expansive CAT management experience throughout North America drives CCMS’ catastrophe team efficiencies.

Bill graduated from Penn State University with a Bachelor of Science Degree in Physics. He previously held a Fire and Explosion Investigator (CFEI) certification.

Sara Russoniello
Director of Litigation and Liability

Sara began her insurance career in 2004, working for an auto carrier as a field adjuster and was later promoted to claims manager. Interested in expanding her claims knowledge, she joined a residential property carrier where she held various   positions in SIU and Litigation and held the position as Claims Director. Through these roles, Sara gained firsthand experience in detailed claims investigations, alternative methods of dispute resolution, and in-depth litigation strategies. She has extensive deposition experience and has assisted throughout the trial conclusion of multiple trials.

Sara graduated from Florida State University with a Bachelor of Science Degree in Business Administration. She has presented at the Florida Insurance Fraud Education Committee Conference and is a Continuing Education Provider approved by the State of Florida.

Brock Bagley
Director of Resource Management

For over 15 years Brock has managed technology and led workflow improvements in the delivery of claims services to insurance carriers. His specialized focus on finding the right talent to fill needed “boots on the ground” brings CCMS & Associates the best-in-class desk and field adjusters’ resources. His team leading abilities continue to carry the CCMS & Associates vision to our associates by providing key support and training to exceed the goals we set forth. Brock also supports continued learning and skills-based training programs for our team.

Brock graduated from Wake Technical Community College, with a focus on Computer Information Technology.

Kristy Hauger
Director of Business Development

Kristy’s diversified 17 years of experience in the insurance industry brings technical expertise to developing client programs to exceed expectations. Her extensive claims service sector knowledge includes creating solutions for carriers, underwriters, brokers, agents, law firms and the Lloyds market. She creates effective strategies and tactics to meet market demands while cultivating strong, long-term relationships as well as prospective new business relationships.

Her claim service knowledge encompasses property, casualty, construction & engineering, marine, heavy equipment, commercial auto, cyber, agriculture, natural resources, and fine jewelry and art.

After attending Kennesaw State University, Kristy’s career started in construction consulting prior to switching to the independent claims adjusting field.

Alex Gallegos
Digital Transformation Leader

Joining the claim industry in 2012, Alex brings a digital approach to CCMS & Associates’ claim investigation. Alex utilizes an analytics-first data strategy driving transformation of claim services.  Alex has deep experience in legal handling of subrogation claims handling, working directly with a notable defense law firm in the past. His Claim Management experience includes daily residential and commercial oversight and development of new claim response programs.

Alex attended DeVry University studying Simulation and Game Programming.  He currently holds an Artificial Intelligence Implementation for Business Strategy designation from MIT- Sloan School of Management. He heads CCMS’ digital transformation team and data analytics programs.

Glenn Palome
Corporate Trainer

Glenn started his 16-year career as a general contractor in 1989 after attending the County College of Morris and the Morris County Vocational School for Construction Management. He later transferred his knowledge of construction and trades into the insurance industry in 2005 when he took a project management position with a water restoration company.

In 2006, Glenn obtained his adjusters license and began his career as a field adjuster handling residential, commercial, and catastrophe losses. Glenn also worked to obtain his IICRC license in 2018.

Glenn came to CCMS & Associates after working as a field adjuster for us, handling complex field assignments. His extensive knowledge of Xactanalysis, Xactimate, and Symbility, along with his robust understanding of the field adjuster’s work make him an asset for the CCMS & Associates management team. Glenn has mentored the CCMS staff to better their knowledge and skill sets while also keeping a close watch on work product consistency and timeliness.