Cassandra Hand-Gallegos has served the insurance claim industry since 1989. She currently serves as CEO/President and Chief Claims Officer of CCMS & Associates, in which she founded. Throughout her career, she has directly handled and managed all aspects of the claim process. Her expertise and skills in claim operations and management has assisted carriers, independent adjusters and third-party administrations in continually delivering high customer service ratings.
Cassandra’s years of experience as a carrier executive, independent adjusting firm director, and entrepreneur, together with her unique vision of carrier focused claims management has driven the growth of CCMS & Associates. Her knowledge and experience have been shared in speaking engagements at: PLRB, ACE, FACAP, Connected Claims, NACA, and the Florida Property Fraud Task Force. In addition, Cassandra is an approved CE provider in the states of: FL, LA, AL, GA, OK, and TX.
She has a focus on Statutory Regulations and Ethics.
Cassandra’s has experience as a claim executive specialist in loss management, risk management, operations, executive analysis, and strategic solutions deliver measurable results to start-ups, and growth organizations requiring a firm that is more like a partner by design.
Cassandra attended University of South Florida and obtained her Associate in Claims designation from the Chartered Property Casualty Underwriter Society. She has served as Chairwoman for the Claim Committee for Florida Property & Casualty Fraud Task Force and is a staunch advocate of the property and casualty insurance industry.