Experience & Vision

As leaders in property & casualty claims adjusting, our commitment to excellence and collective learning sets us apart.

 

Our skilled multi-line claims management team brings a rich spectrum of experience, ensuring precise, tailored claims handling that aligns with carrier and policyholder needs.

 

This blend of expertise and dedication positions us not just as service providers, but as strategic partners in the industry.

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About

CCMS & Associates

CCMS & Associates’ management team is comprised of dynamic, results-driven leaders, recognized for their adeptness in harnessing innovative insurance concepts to achieve outstanding outcomes.

At the heart of our operations, our claims practices are meticulously designed to resonate with both carrier objectives and policyholder necessities, while ensuring a harmonious balance between professionalism and empathy.

Our proficient multi-line claims management team and risk managers bring decades worth of experience to our diverse range of solutions. Their expertise spans Commercial and Residential Property, General Liability, Professional Liability, and Condo Unit and Association claims, along with intricate knowledge of DIC and Excess/Surplus Lines policies.

As fervent advocates and pioneers in the property and casualty claims adjusting domain, we are committed to perpetual learning and excellence within our industry. We cultivate our expertise and foster a culture of continuous learning by actively engaging in industry associations, attending key conferences, and contributing to think tanks. This relentless pursuit of knowledge not only enriches our team but also ensures that we remain at the forefront of industry innovations, ready to serve our clients with unmatched proficiency.

Our Mission

CCMS & Associates  

Mission Statement

Mission Statement

We apply technology, intelligence, expertise, and human touch to specialized claim investigation processes for our clients, resulting in a positive impact for all stakeholders.

Our Objectives

Our Objectives

Provide innovative solutions for strategic claims handling that produces measurable, actionable, and positive results.​

Our Goals

Our Goals

Deliver the highest quality claim service by reducing the cost associated with management. Control loss development with a specialized team approach while providing sensible solutions. Evaluate all aspects of claim service operations while measuring quantifiable results.

Team
About

“Everything - a horse, a vine - is created for some duty... For what task, then, were you yourself created?” ~Marcus Aurelius

CCMS & Associates was established with a distinct mission: to champion the property and casualty insurance markets by offering dedicated services in the claims vertical. Our inception was driven by a commitment to become a steadfast ally in the pursuit of empathy and veracity throughout the claims adjudication journey.

Our ethos is rooted in meticulous attention to detail, coupled with an unwavering dedication to continuously refine our processes and methodologies. From the very beginning, our approach has been characterized by a synergistic team collaboration and innovative strategies, fostering an environment where efficiency meets excellence, aligning with the high standards anticipated by our clients.

We firmly believe in the transformative power of blending technology with a human touch, a synergy that translates into tangible benefits. The "Return on Investment" (ROI) garnered from our approach to claims is not just quantifiable but also a testament to our commitment to excellence. By integrating sophisticated analytics and comprehensive metrics throughout our process, we empower our clients to masterfully manage and enhance their claims handling ability, set new benchmarks in the industry, and ultimately benefit their policyholder's overall customer experience.

CCMS & Associates was established in 2015 with the primary objective of addressing specific needs of the complex claims handling and third-party administration (TPA) sector. Our origins can be traced back to a successful Citizens depopulation platform, which underwent a transformative shift to become a prominent claims provider, known as Succore.

The inception of CCMS was the brainchild of  Cassandra Hand Gallegos and Hernando Gallegos, who combined their extensive experience in claims management, agency operations, and investigations to create a dynamic and innovative firm. With over 35 years of claims management expertise, Cassandra brings a wealth of industry knowledge and a keen eye for detail, while Hernando's background in agency operations and investigations adds a unique perspective to our comprehensive range of services.

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Inception of CCMS & Associates

2015

In 2017, CCMS & Associates took a significant stride forward by enhancing our expertise in CAT claims handling. Additionally, we broadened our service territories into the super region of Gulf States, allowing us to reach a wider audience and extend our services to new clients in this flourishing area.

During the tumultuous aftermath of hurricane Irma, we stood by our clients, working tirelessly to ensure that all claims were handled with utmost care and efficiency, and providing much-needed relief to those affected by the devastating effects of the hurricane.

Recognizing the importance of resolving disputes in a fair and amicable manner, we also introduced a comprehensive dispute resolution program.

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CCMS & Associates Growth

2017

In 2019, our firm witnessed a significant increase in our litigation management sector, fueling our determination to constantly improve and excel within the industry. Additionally, we eagerly embraced and tested cutting-edge insuretech solutions, harnessing their power to enhance our capabilities and deliver even better outcomes for our clients. By exploring ways to integrate advanced AI and logic-based technologies into our adjusting processes, we are paving the way for a more efficient and effective approach to resolving claims.

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Technology in claims

2019

In 2020, CCMS & Associates swiftly responded to the global coronavirus pandemic by offering innovative solutions to ensure the safety and efficiency of inspections. With remote digital and no-touch inspections, we were able to adapt and continue delivering exceptional services to our clients.

Since 2020, we are proud to announce that we have obtained our California licensing, enabling us to expand our operations and effectively manage California claim files.

In recognition of our commitment to excellence and contribution to the business community, CCMS & Associates has been certified as a Woman Owned Entity in the state of Florida. This prestigious acknowledgment highlights our dedication to promoting diversity and empowering women in business.

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CCMS & Associates California

2020

In 2021, CCMS & Associates proved to be an invaluable partner for our clients amidst the surge of claims arising from hurricane Ida.

Furthermore, we are thrilled to announce that our independent roster has expanded nationwide and are now serving clients in all 46 states. This expansion ensures that we are always within reach to provide prompt and efficient assistance.

In line with our commitment to innovation, we embarked on an exciting endeavor by introducing our cutting-edge field inspection data collection app, CCMS DUO, now rebranded as ION - Insight. Onsite. Now. Designed with the latest technology and user-friendly features, ION empowers our field inspection teams to gather accurate data swiftly and seamlessly, revolutionizing the way we serve our clients.

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CCMS & Associates Going Nationwide

2021

From 2022-2023, CCMS & Associates demonstrated our expertise by successfully adjudicating over 25,000 TPA claims. With meticulous attention to detail and an unwavering commitment to fairness, our team brought resolution and release to over 20,000 disputed CAT files.

In addition to our outstanding claims management, we proudly introduced our groundbreaking field inspection mobile app, ION - Insight. Onsite. Now. This innovative tool revolutionized our operations, empowering our team to make coverage decisions faster than ever before. By utilizing cutting-edge technology and real-time data, we were able to reduce the time to coverage decision by an astounding 70%.

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Growth in Technology in Claims

2022-2023

Leadership Team

Experience you can rely on.