What We Do

Since our inception in 2015, our team has expanded and refined its expertise to cover the full spectrum of property claims management, encompassing daily field, catastrophe, and TPA desk adjusting services. Our comprehensive suite extends to proficiently handling dispute resolution, appraisals, mediations, and specialized SIU and private investigative services. As seasoned claim professionals, we pride ourselves on driving operational efficiency and integrating a data-driven approach into every aspect of property loss reporting. Collaborating with us means partnering with a team that is dedicated to elevating the service experience, ensuring that your customers' expectations are not just met, but consistently surpassed.

By receiving information from the field as quickly as possible, you can have greater control of your claims process. Our industry-disrupting application, ION - Insight. Onsite. Now., combined with our highly-specialized claims process allows for industry-leading turnaround times, succinct and consistent reporting, and the ability to set reserves and initiate segmented handling workflows (with photos/documentation) immediately after the inspection. This blend of technology and specialized experience is especially beneficial for large scale, underwriting, and catastrophe responses.

CCMS & Associates excels in the property and casualty insurance sector by providing a nationwide network of expert field representatives and a suite of multi-line claim adjusting and third-party administration services.

We tackle the complexities of claim handling with a carrier-focused approach, driving efficiencies and strategic management to positively impact your bottom line. Our claim managers skillfully navigate risk/reward dynamics, ensuring favorable resolutions. As your resource management ally, we offer comprehensive solutions for both desk adjuster and third-party administrator needs, streamlining your operations and transforming challenges into opportunities for success.

Alternative Dispute Resolution (ADR) offers a sophisticated and harmonious pathway for insureds and property risk carriers to settle disagreements beyond the confines of conventional court proceedings. Embracing methods such as appraisal, mediation, and negotiation, ADR stands as a testament to the power of collaborative problem-solving.

The allure of ADR lies in its efficiency and cost-effectiveness, providing a swift and economical alternative to often wasteful and expensive courtroom battles.

CCMS & Associates is at the forefront of mastering the nuances of the dispute resolution process. With a wealth of experience and over 30,000 claim files closed with releases, our adept team of professionals is dedicated to navigating these muddied waters, ensuring a resolution that aligns with the best interests of all parties involved.

We'll transform contention into consensus, steering you towards a mutually beneficial outcome.

Historically, the Clerk of Works held a pivotal role in supervising public construction projects to ensure quality and adherence to plans. This role has been adapted in modern times by the insurance industry, particularly to oversee the intricate processes involved in the mitigation, restoration, or reconstruction of buildings post-damage.

At CCMS & Associates, this concept is embodied by a team of professionals who act as project managers during the reconstruction phase post-loss. They are tasked with the critical responsibility of ensuring that the reconstruction process not only meets but also surpasses the expectations of the insurance carrier and their policyholders. Their role is to meticulously oversee each step, ensuring quality, efficiency, and value delivery in the restoration of damaged property. This commitment to excellence guarantees that the end result is not just a restored structure, but also a reaffirmation of our dedication to quality.

Appraisal in the insurance context is a crucial process designed to determine the fair value or extent of damage to a property, often invoked when there is a disagreement about a claim's worth between the insurance company and the policyholder. This method involves the selection of independent, impartial appraisers by each party, who then collectively choose an umpire.

The CCMS & Associates appraisers separately assess the loss and attempt to reach an agreement. If they differ, the umpire steps in, and an agreement by any two of these three individuals sets the value or damage extent. This process not only ensures a fair evaluation but also streamlines dispute resolution, making it a less adversarial and more efficient way to settle claims than traditional litigation.

Mediation is a pivotal component in the resolution of insurance disputes, serving as a collaborative and non-adversarial process where a neutral third party, the mediator, facilitates discussions between the insurance company and the policyholder.

Unlike more confrontational legal proceedings, CCMS & Associates mediation aims to foster mutual understanding and guide both parties towards a mutually acceptable solution. The mediator doesn't impose a decision but rather assists in identifying issues, reducing obstacles, and exploring potential solutions, allowing both parties to express their perspectives and negotiate directly.

The CCMS & Associates approach not only preserves relationships but also offers a more flexible, confidential, and time-efficient way to resolve conflicts compared to traditional courtroom battles, making it an increasingly favored route in the property insurance vertical. 

Special Investigative Unit (SIU) and private investigative services play a critical role in the insurance industry, acting as the frontline in combating fraud and ensuring the integrity of claims.

Our licensed investigative firm, alongside with our team of professional investigators, leave no stone unturned. Our specialized team is tasked with conducting thorough investigations into suspicious or potentially fraudulent activities. Our team employs a variety of techniques from surveillance to interviewing witnesses and analyzing digital data and documents.

CCMS & Associates' comprehensive approach protects the financial health of our carriers and upholds fairness for all policyholders, making our SIU and private investigative services indispensable for maintaining trust.

CCMS & Associates is a licensed entity for private investigation and holds a Certificate in Fraud Examination (ACFE).

Litigation management is about handling legal cases intelligently and efficiently in the insurance claim vertical. It's the process where companies carefully manage everything related to a legal dispute over a claim. This includes choosing the right attorneys, understanding the risks and costs involved, and making sure everything goes as smoothly and quickly as possible. The goal is to deal with these legal issues in a way that saves time and money, but still gets a fair result.

The litigation management professionals at CCMS & Associates have extensive experience in making decisions that prioritize the best interests of the property carrier, while ensuring legal compliance and using practical judgment. This specialized handling of litigated cases helps the carrier solve disputes effectively. 

Specialty litigation support in the property insurance vertical refers to a set of expert services that are crucial during the handling of complex claims, particularly when a case goes to court. This includes conducting detailed accident scene investigations where specialists meticulously examine and document the site to gather crucial evidence. Additionally, it involves preparing comprehensive roof reports in cases involving property damage, assessing the extent and cause of damage with precision. Coordinating investigations is another key aspect, ensuring all investigative activities are streamlined and efficient, from the initial inquiry to the final reporting.

Lastly, this service includes deploying CCMS & Associate expert investigators with specialized skills to meticulously uncover and analyze data, leaving no stone unturned. Our specialists are adept at digging deep to fetch the most elusive pieces of information, ensuring that every claim or dispute is backed by solid, irrefutable evidence. This level of specialized support is invaluable in building strong cases and facilitating informed decision-making in the litigation process. 

CCMS & Associates can be your litigation support team and our experts will ensure the investigation is a success.

In the dynamic landscape of property insurance, data analytics emerges as a pivotal force in streamlining and optimizing claim file workflow. By harnessing the power of advanced analytics, our firm is able to dissect vast arrays of claim-related data, uncovering insightful patterns and trends. This data-driven approach facilitates a more precise and efficient allocation of resources, enabling adjusters to prioritize tasks effectively and expedite claim resolutions. Moreover, analytics empower us to anticipate potential bottlenecks and mitigate risks, ensuring a smoother, more predictable workflow.

The integration of sophisticated data analytics into CCMS & Associates operations not only enhances the accuracy and speed of our claim processing but also elevates the overall customer experience, setting a new industry standard for responsiveness and reliability.

Our private client investigation services cater to your individual needs with a focus on confidentiality and discretion. These services offer personalized investigations, handling personal, legal, or financial inquiries with expertise.

CCMS & Associates private investigators employ advanced techniques to gather facts and provide clear, comprehensive insights, ensuring clients receive accurate information while maintaining the highest standards of privacy and confidentiality.

Private Investigation Agency #A3100131FL.